Digital transformation and the internal service desk
Most organizations today are focusing on creating a digital service desk experience, either for their employees or customers. The self-service trend is mainly focusing on answering the “simple and reoccurring” questions. These are the types of questions, asked often and by different users, that typically have simple answers. Our experience at Findwise is that surprisingly many of all the questions handled by an internal service desk can be categorized as simple and reoccurring.
The future is now!
The trend towards a digital and self-service oriented internal service desk is rapidly gaining phase, in the short perspective driven by the fact that more people than ever are working from home.
The negative business impact of a poor service desk not giving fast and accurate answers can be significant.
Findwise experience within this field can be summarized in three challenges that need to be solved:
- Take control of your data
- Create the appropriate platform
- Make it easy to find the correct answer
If you want to know more about how Findwise solves these challenges and the solutions we provide, do not hesitate to contact us.