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Smart answers - Webinar Findwise & Lucidworks

Join the webinar with partners Findwise and Lucidworks and discover how to improve customer service using smart technology to address the effectiveness of smart answering systems.
25 June 14:00 to 15:00

Smart answers - Webinar Findwise & Lucidworks


Speakers are:
Fredrick Clase, Findwise
Simon Taylor, Lucidworks


Short introduction to speakers

Lucidworks will showcase ’Smart-Answers’ - the new smart answering technology to improve customer experience with virtual assistants. See how the technology combines search, AI and knowledge graphs to deliver a revolutionary experience. We will see customer examples and dig deeper in the positive results that came with the change of mindset and technology.

The session includes:

  • How search and deep learning extend conversational frameworks for improved experiences
  • How Smart Answers improves customer care, call deflection, and employee self-service
  • A live demo of Smart Answers for multi-channel self-service support

Findwise gives a brief introduction to a proven methodology for an organization to take an holistic view on their assets of data - Data Findability