Wikis, blogs, microblogs, comments, ratings…we all know the buzzwords around the “Social Intranet” by now. Can we consider search as an integrator of Social Intranets?
If the first trend was about getting people to use the new technology, the second seems to be about making sense of all the information that has been created by now.
I sat down with a number of our customers the other week to talk about intranets and internal portals and everyone seemed to face one particular challenge: making sense of the collaborative and social content. How do we make this sort of information searchable without losing the context? And how do we know who the sender is?
One approach which was discussed is to use the people card and search as an integrator between the social components. By using search we can easily integrate everything from microblogging-flows, to comments and contributes in different communities used in the enterprise. The search engine fetches the information and presents it real-time.
When searching for project One HR on the intranet you can, besides all search hits, get an overview of the owner of the project and all the related discussions that has been going on. Apart from this, networks i.e. people who has been involved can be shown – creating 360° view of the information.
What is your view of the future social intranets? Have you solved the issues with search in collaborative and social content?