Tag Archives: Statistical survey

Update on The Enterprise Search and Findability Survey

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A quick update on the status of the Enterprise Search survey.

We now have well over a hundred respondents. The more respondents the better the data will be, so please help spreading the word. We’d love to have  several hundred more. The survey will now be open until the end of April.

But most important of all, if you haven’t already, have a cup of coffee and fill in the survey.

A Few Results from the Survey about Enterprise Search

More than 60% say that the amount of searchable content in their organizations today are less or far less than needed. And in three years time 85% say that the amount of searchable content in the organisation will increase och increase significantly.

75% say that it is critical to find the right information to support their organizations business goals and success. But the interesting to note is that over 70% of the respondents say that users don’t know where to find the right information or what to look for – and about 50% of the respondents say that it is not possible to search more than one source of information from a single search query.

In this context it is interesting that the primary goal for using search in organisations (where the answer is imperative or signifact) is to:

  • Improve re-use of information and/or knowledge) – 59%
  • Accelerate brokering of people and/or expertise – 55%
  • Increase collaboration – 60%
  • Raise awareness of “What We Know” – 57%
  • and finally to eliminate siloed repositories – 59%

In many organisations search is owned either by IT (60%) or Communication (27%), search has no specified budget (38%) and has less than 1 dedicated person working with search (48%).  More than 50% have a search strategy in place or are planning to have one in 2012/13.

These numbers I think are interesting, but definitely need to be segmented and analyzed further. That will of course be done in the report which is due to be ready in June.

Enterprise Search and Findability Survey

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A few days ago we launched the “Enterprise Search and Findability Survey“. The survey closes at the end of March.

If you complete the survey you will get the report when it  is finished.

[DKB url=”http://svy.mk/xJz2DM” text=”Take me to the Survey!” title=”The Survey” type=”large” style=”” color=”orange” height=”” width=”” opennewwindow=”no” nofollow=”” textcolor=”#ffffff”]

The survey is for people who are responsible for search in their organisations. If you are a search manager, intranet manager, product owner of search, search editor, in-house developer for search, this survey is for you!

The survey aims to help you by finding out your views about Enterprise Search and Findability. The research will help show what business value an Enterprise Search solution can provide.

The survey is structured into five sections, each of which provides a specific perspective on Findability:
• Business
• Organisation
• User
• Information
• Search Technology

More information about the perspectives is provided in each section.

The survey will take approximately 20-30 minutes of your time. If you need a break, you can continue answering the survey at the same question where you left. If you give us your contact information we will send you the finished report based on this survey when it is finished, we are aiming to have it finished by the month of June.

The survey results will be presented at Enterprise Search Europe 2012 (London, 30-31 May 2012) and Enterprise Search Summit (New York, 15-16 May 2012).

A Strategic Approach to Search

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The other week I attended ”From business to buttons” a yearly conference about usability and ‘designing for effect’ held in Malmö. Maria from Findwise was there to talk about ‘search driven design – or why can’t or intranet be more like Google?’, while I had the privilege to walk around talking to attendees about search.

The conference gathered people from a broad range of industries such as telecom, banking, retail etc, but what struck me the most was that no matter how different their business was, their challenges when it came to Enterprise Search where like peas in a pod. The employees just want to find the information they need to do their job in an efficient way. Preferably by typing a simple keyword and get accurate results in a Google-stylish way. Many companies have made investments in Enterprise Search platforms, hoping that this will magically increase findability.

Back at the office I got hold of a new study on Findability, made by Association for Information and Image Management (AIIM). The survey shows that out of 500 businesses 49% of survey respondents “agreed” or “strongly agreed” that it is a difficult and time consuming process to find the information they need to do their job. Furthermore the study suggests that “the fault does not lie with technology solution providers; rather, most organizations have failed to take a strategic approach to enterprise search: 49% of respondents report having “No Formal Goal” for enterprise Findability within their organizations”.

Findability survey

When looking at current Findwise customers one realizes that the success stories are all based on the same objective reason: the strategic approach, which has been focusing their business and end-users, looking at the technological investment as an enabler rather than a solution. The research paper from AIIM will be presented in a webinar on June 26:th, which I believe can be interesting. However, apart from establishing the fact that your company is facing the same challenges as everyone else, feel free to ask us how other companies have been using a strategic approach within this area; so you can use that knowledge to enhance your own solution.