Experience from recent and ongoing search and retrieval projects have shown that enterprises have got a better and deeper insight in their content when deploying a new search platform and search driven solutions. Not only in unstructured content repositories, but also in structured sources. As information is indexed and is visualized in a more user friendly way it doesn’t take much time before the people responsible find content issues that are brought out in the light. Content that e.g. is misplaced, tagged wrongly, documents with poorly defined security information etc. Issues that earlier were hidden due to lack of a holistic view of content. This leads to setting up search driven processes to increase the content quality.
It has been said that before enterprises should think of deploying an enterprise search solution one is recommended to get a completely clear picture of all it’s content; but maybe one should reformulate this and also think of an enterprise search solution as a supporting tool in the process when improving the content as well.
Taking it a step further would be to allow write-backs from the search engine to content sources to enrich and improve quality and completeness of stored information. Tune search quality and content quality at the same time! Make the content quality assurance process search driven!