How does one experience the promised business rewards of the emerging digital workplace (a.k.a the intranet)?
A group of renowned intranet professionals have taken on the task this question and offer sound practical advice as to how to achieve real business value in their new book “intranets that create business value” or in Swedish “intranät som skapar värde“,
Today, in fact most days, end-users feel bewildered when using the intranet.It is to some extent impossible to navigate.There exists a hodgepodge of mixed user experiences, given that the intranet often serves as the access point to several tools. And findability too is low! With a coherent, smooth and interoperable workplace, users should be able to find information and data, peers and colleagues to solve their everyday tasks, in an efficient way… anywhere, on any device and anytime.
The authors’ narrative describes how the intranet can best be used to produce beneficial business transformation, by including detailed chapters on: strategy, content & information architecture, search/findability, governance and stakeholder management, end-user engagement and adaptation. Measures and metrics are also included to qualify the sought after business values.
Findwise have contributed to the sections relating to organising principles. Put simply, it should be easy for a user to know where and how to contribute with information and content in a good manner, so that others are able to find and co-act on such codified knowledge.
Without sound and sustainable organising principles there will be no findability: shit in = shit out! Regardless of the technology platform employed for search or intranet
Buy the e-book today, in advance of the published printed version in May!