Category Archives: Market trends

Findability day in Stockholm – search trends and customer insights

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Last Thursday about 50 of Findwise customers, friends and people from the industry gathered in Stockholm for a Findability day (#findday12). The purpose was simply to share experiences from choosing, implementing and developing search and findability solutions for all types of business and use cases.

Martin White, who has been in the intranet business since 1996, held the keynote speech about “Why business success depends on search”.
Among other things he spoke about why the work starts once search is implemented, how a search team should be staffed and what the top priority areas are for larger companies.
Martin has also published an article about Enterprise Search Team Management  that gives valuable insight in how to staff a search initiative. The latest research note from Martin White on Enterprise search trends and developments.

Henrik Sunnefeldt, SKF, and Joakim Hallin, SEB, were next on stage and shared their experiences from working with larger search implementations.
Henrik, who is program manager for search at SKF, showed several examples of how search can be applied within an enterprise (intranet, internet, apps, Search-as-a-Service etc) to deliver value to both employees and customers.
As for SEB, Joakim described how SEB has worked actively with search for the past two years. The most popular and successful implementation is a Global People Search. The presentation showed how SEB have changed their way of working; from country specific phone books to a single interface that also contains skills, biographies, tags and more.

During the day we also had the opportunity to listen to three expert presentations about Big data (by Daniel Ling and Magnus Ebbeson), Hydra – a content processing framework – video and presentation (by Joel Westberg) and Better Business, Protection & Revenue (by David Kemp from Autonomy).
As for Big data, there is also a good introduction here on the Findability blog.

Niklas Olsson and Patric Jansson from KTH came on stage at 15:30 and described how they have been running their swift-footed search project during the last year. There are some great learnings from working early with requirements and putting effort into the data quality.

Least, but not last, the day ended with Kristian Norling from Findwise who gave a presentation on the results from the Enterprise Search and Findability Survey. 170 respondents from all over the world filled out the survey during the spring 2012 that showed quite some interesting patterns.
Did you for example know that in many organisations search is owned either by IT (58%) or Communication (29%), that 45% have no specified budget for search and 48% of the participants have less than 1 dedicated person working with search?  Furtermore, 44,4% have a search strategy in place or are planning to have one in 2012/13.
The survey results are also discussed in one of the latest UX-postcasts from James Royal-Lawson and Per Axbom.

Thank you to all presenters and participants who contributed to making Findability day 2012 inspiring!

We are currently looking into arranging Findability days in Copenhagen in September, Oslo in October and Stockholm early next spring. If you have ideas (speakers you would like to hear, case studies that you would like insight in etc), please let us know.

Update on The Enterprise Search and Findability Survey

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A quick update on the status of the Enterprise Search survey.

We now have well over a hundred respondents. The more respondents the better the data will be, so please help spreading the word. We’d love to have  several hundred more. The survey will now be open until the end of April.

But most important of all, if you haven’t already, have a cup of coffee and fill in the survey.

A Few Results from the Survey about Enterprise Search

More than 60% say that the amount of searchable content in their organizations today are less or far less than needed. And in three years time 85% say that the amount of searchable content in the organisation will increase och increase significantly.

75% say that it is critical to find the right information to support their organizations business goals and success. But the interesting to note is that over 70% of the respondents say that users don’t know where to find the right information or what to look for – and about 50% of the respondents say that it is not possible to search more than one source of information from a single search query.

In this context it is interesting that the primary goal for using search in organisations (where the answer is imperative or signifact) is to:

  • Improve re-use of information and/or knowledge) – 59%
  • Accelerate brokering of people and/or expertise – 55%
  • Increase collaboration – 60%
  • Raise awareness of “What We Know” – 57%
  • and finally to eliminate siloed repositories – 59%

In many organisations search is owned either by IT (60%) or Communication (27%), search has no specified budget (38%) and has less than 1 dedicated person working with search (48%).  More than 50% have a search strategy in place or are planning to have one in 2012/13.

These numbers I think are interesting, but definitely need to be segmented and analyzed further. That will of course be done in the report which is due to be ready in June.

Enterprise Search Stuffed up with GIS

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When I browsed through marketing brochures of GIS (Geographic Information System) vendors I noticed that the message is quite similar to search analytics. It refers in general to integration of various separate sources into analysis based on geo-visualizations. I have recently seen quite nice and powerful combination of enterprise search and GIS technologies and so I would like to describe it a little bit. Let us start from the basic things.

Search result visualization

It is quite obvious to use a map instead of simple list of results to visualize what was returned for an entered query. This technique is frequently used for plenty of online search applications especially in directory services like yellow pages or real estate web sites. The list of things that are required to do this is pretty short:

– geoloalization of items  – it means to assign accurate geo coordinates to location names, addresses, zip codes or whatever expected to be shown in the map; geo localization services are given more less for free by Google or Bing maps.

– backgroud map – this is necessity and also given by Google or Bing; there are also plenty of vendors for more specialized mapping applications

– returned results with geo-coordinates  as metadata – to put them in the map

Normally this kind of basic GIS visualisation delivers basic map operations like zooming, panning, different views and additionally some more data like traffic, parks, shops etc. Results are usually pins [Bing] or drops [Google].

Querying / filtering with the map

The step further of integration between search and GIS would be utilizing the map as a tool for definition of search query. One way is to create area of interest that could be drawn in the map as circle, rectangle or polygon. In simple way it could be just the current window view on the map as the area of query. In such an approach full text query is refined to include only results belonging to area defined.

Apart from map all other query refinement tools should be available as well, like date-time sliders or any kind of navigation and fielded queries.

Simple geo-spatial analysis

Sometimes it is important to sort query results by distance from a reference point in order to see all the nearest Chinese restaurant in the neighborhood.  I would also categorize as simple geo-spatial analysis grouping of search result into a GIS layers like e.g. density heatmap, hot spots using geographical and other information stored in results metadata etc.

Advanced geo-spatial analysis

More advance query definition and refinement would involve geo-spatial computations. Basing on real needs it could be possible for example to refine search results by an area of sight line from a picked reference point or select filtering areas like those inside specific borders of cities, districts, countries etc.

So the idea is to use relevant output from advanced GIS analysis as an input for query refinement. In this way all the power of GIS can be used to get to the unstructured data through a search process.

What kind of applications do you think could get advantage of search stuffed with really advanced GIS? Looking forward to your comments on this post.

Inspiration from the Enterprise Search Europe 2011 conference

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A couple of weeks ago, me and some of my colleagues attended the Enterprise Search Europe conference in London. We’re very grateful to the organizer Martin White at IntranetFocus for arranging the event, and having us as one of the gold sponsors.

For me it was the first time in years I attended a conference like this, and while it was “same old, same old” for many of the attendees, for me it was enlightening to meet up with the industry and have a discussion on where we are as an industry.

There were mainly software vendors and professional services/consultants there, as well a few customers or actual users of enterprise search… and I think the consensus of the two days were that we in the industry STILL haven’t really figured out what we should do with the enterprise search concept, and how to make it valuable for our customers. We at Findwise are not alone with this challenge, but rather it is an industry challenge. There are some vendors who seem to be doing some good work of delivering real value to customers, and also there are a few colleagues to us in the industry that do good professional services/consultant work. At first it was a bit of a downer to realize that we haven’t progressed more during the 10 years I’ve been in the business, but at the same time it was very inspirational to see that we at Findwise together with a few other players, seem to be on the right track with our hard work, and that we have the position to solve some of the real industry challenges we’re facing.

As I see it, if we gather our forces and make a focused “push forward” together now, we will be able to take the industry to a new maturity level where we better solve real business challenges with enterprise search (or search-driven Findability solutions, as we like to call them).

My simple analysis of all the discussions at the conference is that we need to do two things:

  1. Manage the whole “full picture” of enterprise search – from strategy to organizational governance, involving necessary competencies to cover all aspects of a successful Findability solution.
  2. Break down the customer challenge into manageable chunks, and solve actual business problems, not just solving the traditional “finding stuff when needed” challenge.

I think we are on the right track, and it’s going to be a very interesting journey from here on!

Enterprise Search Market Overview 2011

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A few weeks ago Forrester research released a report with an Enterprise search market overview of the 12 leading  vendors on the global market (Attivio, Autonomy, Coveo, Endeca, Exalead, Fabasoft, Google, IBM, ISYS Search, Microsoft, Sinequa and Vivisimo).

When I wrote about the Gartner report, readers commented on the fact that open source solutions were not part of the scope, even though their market share is increasing rapidly. The Forrester report has the same approach, except it includes vendors offering their products stand-alone as well as those with products integrated in portal/ECM solutions.

So why the exclusion of open source? Well, it appears difficult to decide on how to evaluate open source, especially when it comes to more advanced appliances.

Looking at the Forrester report, it includes some familiar conclusions but also a few new insights. Leslie Owen from Forrester concludes that “Google, Autonomy, and Microsoft are the most well-known names; they own a large portion of the existing market”. Hence, these vendors are still standing strong, even though they are challenged in various areas.

More surprisingly, some niche players get higher scores than the giants in core areas such as “Indexing and connectivity”, “Interface flexibility” and “Social and collaborative features”.

Vivisimo is seen as somewhat of a leader (with a slightly lower score on Mobile support and Semantics/text analysis). In the Gartner report, Vivisimo was excluded from the information access evaluation due to the fact that they were ”focusing on specialized application categories, such as customer service”.

Search vendor overview

An interesting reflection from Forrester is that “in the next few years, we expect prices to rise as specialized vendors wax poetic on the transformative power of search in order to distinguish their products from Google and Microsoft FAST Search for SharePoint”. On the Nordic market, we have not seen a shift to such a strategy, but rather the opposite, since open source (with zero license fees) is becoming accepted in an Enterprise environment to a larger extent.

The vendors that provide integrated solutions (to CMS/WCM etc) still remains strong, whereas the stand-alone solutions becomes exposed to completion in new ways. It will be interesting to follow the US and Nordic market to see how this evolves within the next year. It might be that the market differs when it comes to open source adaption.

If you wish to read the full report it can be downloaded from Vivisimo through a simple registration.

To get a complete overview of vendors, I recommend reading both the Gartner and Forrester report.

Gartner and the Magic Quadrants – Crowning the Leaders of Enterprise Search

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For years Gartner, the research and advisory company, has been publishing their magic quadrants – and their verdict of everything from ECM-systems to Data Warehouse and E-commerce plays a big role in many company’s decision to choose the right tools.
Simply put, the vendors are presented in a matrix measuring the different players by ability to execute (product, overall viability, customer experience etc.) and the completeness of their vision (offering strategy, innovation etc.). The vendors are then positioned as niche players (a rather crowded spot), visionaries, challengers and leaders.

At the end of last year Gartner decided to retire their old “Information Access Quadrant” (Enterprise Search Quadrant) and introduce “Enterprise Search MarketScope” due to a more mature market. A number of vendors (such as Vivisimo and Recommind) were removed, in order to exclude those whose businesses were not entirely search driven.

The evaluation criteria’s for MarketScope cover: offering (product) strategy, Innovation, Overall viability (business unit, financial, strategy, and organization), Customer experience, Market understanding and business model.

To summarize: the criteria’s are to a large extent the same, but the two areas “overall viability” and “customer experience” are weighted higher than the rest. This is most likely a result of the last years discussion around user friendly interfaces, easier administration and the fact that some customers have suffered quite bad when vendors do not survive (one example in Northen Europe is the Danish vendor that went bankrupted for some time)

The yearly fight between the three leaders; Microsoft, Endeca and Autonomy has been somewhat disrupted and Microsoft, Endeca and Google are now seen as the leaders.
Microsoft has got a very broad product line, which stretches from low-price and less functionality to Enterprise Search built on the former FAST technology. Endeca follow the same trend, as Gartner puts it their “products (are) intended to serve organizations seeking to develop general search installations..(..) broadly applicable for a variety of different search challenges”.

In the old quadrant, Google remained a “challenger” for quite some time – but never made it to the “leaders” corner. Ease of administration and “user friendly” are two words that keeps being repeated. That, in combination with a profit of $ 7290000000 during the last quarter of 2010 makes Google a player that easily can continue to develop their Enterprise business.

Gartner’s MarketScope for Enterprise Search

Autonomy should still not be disregarded, the main reason for it falling a bit behind the three others seem to be conquerable problems with support and pricing transparency. It will be interesting to see how Autonomy chooses to handle these issues during 2011.

To put it short: the new MarketScope is good reading with quite few surprises. If you wish to get a better understanding of the development going on at the different vendors, start with Gartner and continue to search among our blog posts.

Findability Blog: Wrapping up the 2010 posts

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Christmas is finally here and at Findwise we are taking a few days off to spend time with family and friends.

During 2010 we’ve delivered more than 25 successful projects, arranged breakfast seminars to talk about customer solutions (based on Microsoft, IBM, Autonomy and Open source), meet-ups in a number of cities as well as networking meetings for profound Findability discussions and moving in parties for our new offices.

At our Findability blog we have been discussing technology and vendor solutions (Microsoft and FAST, Autonomy, IBM, Google and open source), research,  conferences, customized solutions and how to find a balance between technology and people.

Some of our posts have resulted in discussions, both on our own blog and in other forums. Please get involved in some of the previous ongoing discussions on “Solr Processing Pipeline”,  “Search and Business Intelligence” or “If a piece of content is never read, does it exist?”  if you have thoughts to share.

Findability blog is taking a break and we will be back with new posts is January.

If you have some spare time during the vacation some of customers run their own blogs, and good reading tips within Findability are the blogs driven by Kristian Norling (VGR) and Alexandra Larsson (Swedish armed forces).

Merry Christmas and a Happy New Year to you all!

How to Create Knowledge Sharing Intranets and the Role of Search

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“If only HP knew what HP knows, we would be three times more productive”

The quote is a statement from the former chief executive of Hewlett-Packard, Lew Platt and summarizes this week’s discussion on knowledge sharing intranets at the conference “Sociala intranät” (Social Intranets) in Stockholm.

For two days intranet managers, editors, web strategists and communication managers gathered in Stockholm to talk about the benefits (and pitfalls) of knowledge sharing intranets where the end-users share and contribute with their own and their colleagues information. And what role search plays in a Social Intranet.

A number of larger companies and organization, such as TeliaSonera, Thomas Cook, Manpower and Perstorp, have started their second generation of intranets: where blogs, collaborative areas, wikis, personalization, micro blogging (see the twitter flow from the conference)  and Facebook-inspired solutions finally seem to work in a larger scale.

The pioneers, such as Fredrik Heidenholm from Skånemejerier, has been doing it without a large budget – proving that social intranets are more about users than expensive technical solutions.

Read interviews of Fredrik Heidenholm, Gunilla Rehnberg (Röda Korset) Hans Gustafsson (Boverket)  and Lisa Thorngren (Thomas Cook Northern Europe – Ving).

And in general, the speakers as well as the attendees seem to be agreeing with one another: having the whole organization contributing with their knowledge is a prerequisite for keeping knowledge sharing intranets alive.

But letting everyone create information requires a good enterprise search solution, something some of Findwise customers, such as Ericsson and Landstinget i Jönköping, talked about: “Search promotes the value of our social intranet” said Karin Hamberg, Enterprise Architect, at Ericsson. Search makes it possible to gather information from all kind of sources and make it accessible from one entrance. However, this also requires strategies for handling security restrictions (who should have access to what?), metadata models, user experience (expectations and behavior) and ranking (who determinates which results that should appear on the very top?).

Sven-Åke Svensson, from Landstinget i Jönköping, had the same experiences and emphasized the need for a good prestudy (workshop method) and tools for the editors such as a metadata service to help the contributors write good metadata tags. Sven-Åke also made a demo of the new intranet (if you are Swedish, the blog post “Landsting på väg mot det social intranätet” gives a great overview of the solution)

The two days covered most angles of Lew Platt’s vision – and apart from a number of good speakers the informal talk at coffee breaks and lunch gave a good insight in the fact that Swedish companies are working hard to provide knowledge sharing intranets that serves consumers as well as contributors.

Did you visit the conference? Was there anything in particular you found interesting? Please feel free to comment and share your thoughts.

P.S. If you want to read more about social intranets, take a look at Oscar Berg’s blogpost “The business case for social intranets”. An inspiring summary of the topic.

Search in SharePoint 2010

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This week there has been a lot of buzz about Microsoft’s launch of SharePoint 2010 and Office 2010. Since SharePoint 2007 has been the quickest growing server product in the history of Microsoft, the expectations on SharePoint 2010 are tremendous. And also great expectations for search in Sharepoint 2010

Apart from a great deal of possibilities when it comes to content creation, collaboration and networking, easy business intelligence etc. the launch also holds another promise: that of even better capabilities for search in Sharepoint 2010 (with the integration of FAST).

Since Microsoft acquired FAST in 2008, there have been a lot of speculations about what the future SharePoint versions may include in terms of search. And since Microsoft announced that they will drop their Linux and UNIX versions in order to focus on higher innovation speed, Microsoft customer are expecting something more than the regular. In an early phase it was also clear that Microsoft is eager to take market shares from the growing market in internet business.

So, simply put, the solutions that Microsoft now provide in terms of search is solutions for Business productivity (where the truly sophisticated search capabilities are available if you have Enterprise CAL-licenses, i.e. you pay for the number of users you have) and Internet Sites (where the pricing is based on the number of servers). These can then be used in a number of scenarios, all dependent on the business and end-user needs.
Microsoft has chosen to describe it like this:

  • “Foundation” is, briefly put, basic SharePoint search (Site Search).
  • “Standard” adds collaboration features to the “Foundation” edition and allows it to tie into repositories outside of SharePoint.
  • “Enterprise ” adds a number of capabilities, previously only available through FAST licenses, such as contextual search (recognition of departments, names, geographies etc), ability to tag meta data to unstructured content, more scalability etc.

I’m not going to go into detail, rather just conclude that the more Microsoft technology the company or organization already use, the more benefits it will gain from investing in SharePoint search capabilities.

And just to be clear:  non-SharePoint versions (stand-alone) of FAST are still available, even though they are not promoted as intense as the SharePoint ones.

Apart from Microsoft’s overview above, Microsoft Technet provides a more deepdrawing description of the features and functionality from both an end-user and administrator point of view.

We look forward describing the features and functions in more detail in our upcoming customer cases. If you have any questions to our SharePoint or FAST search specialist, don’t hesitate to post them here on the blog. We’ll make sure you get all the answers.

FAST goes Microsoft for Real – Drops Linux and UNIX Versions

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“Innovation is at the heart of our enterprise search strategy, and a commitment to innovation is what brought FAST and Microsoft together.”

says Bjørn Olstad, Microsoft Distinguished Engineer, in his blog post published this Thursday. And further more

“As a part of that planning process, we have decided that in order to deliver more innovation per release in the future, the 2010 products will be the last to include a search core that runs on Linux and UNIX.”

The decision to do so is hardly a surprise to those who have been following FASTs development since the acquisition in 2008. Microsoft was last year ranked as no 1 in Gartner’s ‘Magic Quadrant’ for Information Access, an expression for the company’s single-mindedness struggle to remain the customers’ first choice when it comes to information retrieval. A strong focus and fast innovation is essential to keep this position.

Bjørn Olstad blog post holds a promise for non-Windows customers saying

“We will always interoperate with non-Windows systems on both the front- and back-end. Our search solutions will crawl and index content stored on Windows, Linux, and UNIX systems, and our UI controls will work with UI frameworks running on any operating system”

Even so, the decision states a new era and it will be interesting to follow the development. A lot of the larger companies worldwide already have a Microsoft strategy, and this might even be an opportunity to switch towards FAST. For others Björn Olstads blog post is also giving a hint about cloud-support, where a hosted solution might solve headaches.

However, the most interesting statement is the accalerated speed of innovation. Even though the last Magic Quadrant stated Microsoft as a clear leader, others are following right behind and established vendors such as Autonomy as well as new players such as Lucid Imagination are responding to Microsofts offerings with new and innovative solutions. We will continue to report about this and Microsofts roadmap, so visit us from time to time to stay updated.