Recently Findwise supported a successful CMS migration project for a worldwide customer in the furniture business by utilising enterprise search.
The goal of the project was to migrate from an old Content Management System (CMS) to a new CMS to meet the new demands of the organisation, and at the same time making least possible impact for the end-user throughout the migration process.
With support from Findwise and using the connectivity possibilities of an Enterprise Search Platform, content from both CMS’s could be indexed and searchable concurrently as more and more content got migrated to the new CMS. Also the new navigation structure of the Intranet was introduced step by step and reflected in the Search solution.
The power of Enterprise Search technology have once again been proven to provide an abstraction layer to underlying information sources and support the business, even when the information architecture is changing dramatically.
Feedback from stakeholders in ongoing projects has highlighted the real need for a supporting tool to assist in the analysis of large amounts of content. This would introduce a phase where super-users and information owners have the possibility to go through a information quality assurance process across the information silos, before releasing information directly to end users.
Using standard features contained within enterprise search platforms, great value can be delivered as well as time saved in extracting essential information. Furthermore, you have the possibility to detect key information objects that are hidden by a lack of a holistic view.
In this way adapted applications can easily be built on top to support process specific analysing demands e.g. through entity extraction (automatic detection and extraction of names, places, dates etc) and cross-referencing unstructured and structured sources. The time is here to gain control of your enterprise information, the information quality and turn it into knowledge.
Experience from recent and ongoing search and retrieval projects have shown that enterprises have got a better and deeper insight in their content when deploying a new search platform and search driven solutions. Not only in unstructured content repositories, but also in structured sources. As information is indexed and is visualized in a more user friendly way it doesn’t take much time before the people responsible find content issues that are brought out in the light. Content that e.g. is misplaced, tagged wrongly, documents with poorly defined security information etc. Issues that earlier were hidden due to lack of a holistic view of content. This leads to setting up search driven processes to increase the content quality.
It has been said that before enterprises should think of deploying an enterprise search solution one is recommended to get a completely clear picture of all it’s content; but maybe one should reformulate this and also think of an enterprise search solution as a supporting tool in the process when improving the content as well.
Taking it a step further would be to allow write-backs from the search engine to content sources to enrich and improve quality and completeness of stored information. Tune search quality and content quality at the same time! Make the content quality assurance process search driven!